Westports's customer portal, e-Terminal is a digital delivery system that is non-hierarchical, non-linear, interactive and available 24 hours a day, 7 days a week. Its non-hierarchical character allows our customers to obtain information at their own convenience and its interactive aspects allow our customers to exchange information with Westports.
e-Terminal which comprises of e-Berthing, e-Submit, e-SSR, e-Loading, e-Deliver Order, e-Gate Pass, e-PreArrival, e-TDR and e-Billing were developed in-house. Through e-Berthing, shipping lines can view the real time and planned vessel berthing status. With the availability of real time information, shipping lines can transparently pre-plan their berths with Westports.
Alternatively to EDI, e-Submit allows for the submission of discharge and loading information electronically via the Internet. To cater to disparate formats used by different shipping lines, the robust e-Submit data-mapping engine can map any format. Upon submission, verifications and validations are done up-front, instant corrections can be made should there be any discrepancies.
e-Special Service Request (e-SSR) provides shipping lines with the ability to manage changes on-line therefore maintaining integrity and traceability hence reducing the logistic time taken for paper-based submission.
Our integrated container terminal operations system simplifies and eliminates the submission of loading information through the e-Loading by automatically creating the loading list. This streamlined process enables vessel planning and yard planning to be commenced before the documentation cut-off time, thus leading to better efficiency and productive resource allocation.
In line with Westports's strategic objectives to create a simplified and paperless environment, the e-Delivery Order (e-DO) system for import enables on-line issuance by shipping lines thus replacing the paper-based Delivery Order (DO).
Seamlessly integrated to Royal Malaysian Custom's system, for release and clearance of containers and e-Gate Pass for the issuance of terminal release document, this streamlined process eliminates the use of paper-based DO and the presence of the forwarding agents at Westports.
The e-PreArrival feature enable hauliers to make appointments before collecting inbound and dropping their outbound containers with the benefits of reducing their turnaround time and waiting time.
The e-Terminal Departure Report (e-TDR) is available for shipping lines to view and download upon vessel departure. In addition to the quick dissemination of departure reports, it also acts as a centralized data repository.
The e-Billing feature enables customers to access their billing and account information on-line. It is designed and innovated in-house to cater for our customers with the purpose to streamlining and improving the billing services.